Support
We assist you via email. Last update: November 2, 2026
A bug, a question, a purchase that doesn't appear, or a poster you want to report? Write to us at hello@opharana.com and we will answer you. We usually respond within two or three business days.
So we can help you, tell us
- The device and system (for example, iPhone 13 with iOS 18), or the browser if you replied from the web.
- The plan link, if the issue is with it.
- What you were doing when it happened.
- If it is a payment issue, the Apple or Google receipt.
Frequently Asked Questions
How do I create a plan?
In the app, tap "Post a poster" and follow the four steps: what, when, where, and what to bring. The poster is printed as you type. When finished, share the link via WhatsApp or wherever you want.
I've been sent a link. Do I have to install anything?
No. The link opens the poster in your browser. Choose "I'm going!", "Maybe", or "Can't", write your name and send your response. If you have the app, the link opens in it.
How do I change my response?
Reopen the same link from the same mobile and the same browser: you will see your response and the "Change my response" button. If you open it from another device, it will count as a new response.
How does "who brings what" work?
The organizer notes what is needed and how many people can bring each item. When responding, mark what you are going to bring. When something is complete, it can no longer be chosen.
Who sees my response?
The organizer always sees it. The other guests see your name only if the organizer leaves the list visible. The message you write when responding is read only by the organizer.
The link says the poster is missing
The link might have an extra or missing letter, or the plan may have been deleted. Ask the person who sent it to you to resend it. Plans are deleted automatically one year after their date.
A poster seems offensive to me
Write to us at hello@opharana.com with the plan link and we will review it as soon as possible.
I have changed my phone or deleted the app
If you had logged in with Apple or Google, log in again and you will recover your plans. If not, the anonymous account cannot be recovered.
How do I delete my data?
From within the app: You → "Delete my data"; we will ask you for confirmation. Your plans, your responses, and your user account are deleted. If you only responded from the web, write to us with the plan link. The details are in the Privacy Policy.
What does Yupiplan Plus include?
It removes ads, allows unlimited plans, and adds violet and teal inks. You can get it with a monthly subscription (0.99 € per month) or a one-time forever payment (4.99 €). The price in your currency appears in the app before purchasing.
How do I cancel my subscription?
The subscription is managed by the store, not the app:
- iPhone: Settings → your name → Subscriptions → Yupiplan → Cancel subscription.
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Yupiplan → Cancel subscription.
Do this at least 24 hours before the current period ends. You keep what you purchased until the end of the paid period. Uninstalling the app does not cancel the subscription. More details in the Terms.
I paid and it does not show up. How do I restore my purchase?
Check that you are using the same store account you used to purchase and tap "Restore purchases" in the app. If it still does not appear, write to us at hello@opharana.com with the Apple or Google receipt. Refunds are handled by Apple and Google, not by us.
Why does the app ask for permission for ads?
Because the app is financed by Google AdMob advertising, and in the European Economic Area, the United Kingdom, and Switzerland, the law requires us to ask for your consent before loading personalized ads. On iOS, the Apple tracking notice also appears. You can reject it: you will see non-personalized ads and the app will work just the same.
Where do I download the app?
Yupiplan will arrive on iPhone and Android very soon. As soon as it is in the stores, the links will appear on the homepage.
Contact
OPHARANA LLC
99 Wall Street, Suite 1432, 10005, Nueva York, Estados Unidos
hello@opharana.com